Frequently Asked Questions

You can browse on our website and add items to your basket without creating an account, and can place the order with guest checkout. But creating a member account will provide you the following benefits: 

  • Making Shopping process easier
  • Save delivery addresses
  • View all previous orders from your account
  • Check your order status before it’s shipped

Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.

First login and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. You can also update your password from there.

To purchase any product on the Sarah.pk, simply click on the item you wish to buy, select the required size/color and click 'add to cart'. You will a get a pop-up that product is added in you cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desire payment option from drop down list and click ‘place order’ button.

Sarah.pk uses highly precise automate email system. After successfully placing the order you will get the confirmation email at your valid email address with in time. In which you will get your order summary/invoice with your order number. If you did not receive any email that means your order is not successfully placed.

Yes you can cancel or change your order at the same time as you are still browsing and shopping, simply remove it and/or update from ‘Shopping Cart’.

But once your order has been confirmed however, it's not possible for you to change or cancel it prior to dispatch. In this instance the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information.

After dispatch, you will be provided a Tracking number for your order through email. You can check your order status on TCS or Call Courier website for local orders, copy and paste your tracking numbers and track your order.

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