Frequently Asked Question(s)

Registering on our website will allow you to track your order easily and checkout quickly using your saved shipping and billing details. However you can checkout without making an account.

No, we don’t ship internationally now but we will in future.

You will get your package within 2-4 working days.

From product detail page, tap “Add to cart” or “Buy now”. If variation is available, choose one and indicate your preferred quantity. Once confirmed, you will be directed to the Shopping Cart. Select the products you want and then click the “Check out”button in the Shopping Cart. On the “Checkout” page, make sure to: Fill in Delivery Address, Choose your desired payment method and Tap “Place Order” and you’re all done.

After placing an order you will be notified through E-mail and SMS, you will be kept updated through E-mails and SMS.

If product delivered to you in damage condition or you got an wrong product not what you order for from SARAH, you can return your item(s) for a EXCHANGE within 7 days of purchase. Pack your SARAH parcel securely, with the product in the original and undamaged manufacturer’s packaging along with any accessories, manuals, free items, etc. as delivered. Send them back to the address as provided to you by E-mail from us. For Exchange contact at

You can pay online by any debit/credit card at the time of checkout OR you can also pay cash on delivery.

In general, online shopping is safe so as long as you’re buying from legitimate online stores or from individual sellers with good reviews.